Returns & Exchanges

At Twigs, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your selection isn't quite right, we are here to help you find the perfect fit or provide a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the garment in its original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing